The science behind what we do at SERVPRO
We here at SERVPRO use Psychrometrics. Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO Professional to create the proper atmosphere for more efficient drying.
Water can damage materials in two ways. First, materials absorb water through direct contact. Second, materials absorb water from the air. Measuring the moisture content of the air is critical to the drying process.
We as restoration professionals must establish an environment favorable for drying. It is critical we also understand how to manipulate temperature and humidity levels to produce optimum drying conditions without causing secondary damages through improper drying processes. The tools and equipment used to achieve the proper drying environment are: Moisture Sensors, Moisture Meters, Thermo-hygrometers, Infrared Cameras, Manometers, Air Movers, and most importantly our Refrigerant and Desiccant Dehumidifiers.
This is a little hint of what we do to make it "Like it never even happened."
Have you ever wondered if the air quality in your home is really as good as you might think? The air quality in your home is a crucial part to your respiratory health. What can you do to improve your air quality in your home? The first thing to check is your air filter near your air handler to your duct system. If the filter is dirty, then you should change the filter on a regular basis. After years of use, the next step is to get your duct work thoroughly cleaned with an industrial duct cleaning system. The reason for this is dust and mold spores can collect overtime. This process is quick and will tremendously improve your air quality. A hepa negative air machine is set up and attached to the duct system to vacuum out all the dust that is kicked up by a rotary brush that scrubs all the duct work in your home. After all the duct work is cleaned, we then apply an antimicrobial and an encapsulant, which will disinfect all the duct work and seal any of the dust that may be left behind. This process is fast and efficient, and by doing this you can rest easy that the air quality in your home will be improved drastically. We will be happy to help you in this regard, please give us a call at 518-677-3444.
SERVPRO Teams responding to Hurricane Harvey and Irma
Hurricane Harvey made landfall as a Major Hurricane at Category 4 strength on Friday, August 25 causing widespread devastating flooding and wind destruction along the Texas and Louisiana coast. After making landfall, the storm’s track continued through Louisiana, Mississippi, and Tennessee, causing heavy rains and additional flooding situations. SERVPRO has mobilized and deployed Disaster Recover Teams to the most heavily impacted areas of Texas and Louisiana. Over 400 fully-equipped storm crews have been deployed and additional crews are being added daily. Hurricane Irma has made her way through Florida and we are actively routing Disaster Recovery Teams out to help. With disasters of this magnitude, residents and business owners are encouraged to be patient while SERVPRO makes every effort to respond to each need as quickly as possible. Our thoughts are with all who were affected by these devastating storms.
Is professional carpet cleaning the better option?
Many people rent at home carpet cleaning machines. Even though it is great that they have created a machine that is a “do-it-yourself” tool and not as costly as a professional cleaning, but it is important to know the issues home cleaning machines can cause. The biggest difference between the two machines is the at home machines do not have the suction power that professional truck mounts have. Truck mounts have around 4 times that amount of suction power, extracting much more than the alternative. At home machines generally don’t have the suction power to extract the cleaning agents and water that is put into the carpet. This can result in carpets that feel stiff or grimy, and take a very long time to dry. Also, at home machines only get up to about half of the temperature as truck mounts. The heat is essential to loosen the dirt and other particles away from the carpet fibers and be extracted. So, as you see there is a big difference in the machines and their capabilities for a good clean. If do decide to go to the professionals for a carpet cleaning, you can call us at 518-677-3444.
Hoosick Falls Flood Damage
Tenting system to dry gymnasium wood floor
Hoosick Falls, New York recently had flooding causing devastating damage. We were able to respond to many homes and the Hoosick Falls Central School. Many basements had to have water extracted, and other homes had water affect their main living area. We were able to go in immediately and perform mitigation so the contractors were able to go in and get the homes back to preloss condition. The school had flood water enter about a quarter of the school. Our full crew responded right away and prevented any further damage the water could have done, including saving the gymnasium wood floor. With our office ladies going out in the field, we were able to pull together and help a community that was in desperate need. Construction of roads and homes are still underway, but are coming together.
John and Angie opened their first business in 1997 named Deep Clean Restoration. It started as a carpet cleaning business, but grew over the years adding many services including water mitigation and fire restoration. In 2014 John and Angie decided to become part of the SERVPRO family. Angie ended her career in nursing to run the office, and John continued to work with our crew out on the field. We started in a small shop and have expanded to our building in Cambridge New York. Cambridge centrally locates us to our area covering northern Rensselear counties including Troy and southern Washington counties. Our team not only comes prepared, but with 20 years experience. If you ever need our services you can call our office at 518-677-3444.
SERVPRO Franchises stand by a 1-4-8 policy for our customers. We are committed to contacting our customers within 1 hour of notification of loss. We will discuss with you the cause of loss, how much of your home and what materials were affected. This gives us an idea of what needs to be packed on our trucks and leads us to the next step. The number 4 is in regards to the amount of time given to get to your home. Once at your home we do an inspection and walk you through the steps we would take to complete the project, to make sure you are comfortable with the process. The next step is contacting your insurance company or property manager within 8 hours of on-site arrival. We give a verbal briefing of the damage and what we foresee is needed to be done to get the structure back to good standing in the shortest amount of time. With this outline our customers know SERVPRO is there fast, in their time of need.
Our franchise's first billboard!
We decided we would do something different and budget for a billboard in our small town. We wondered what it would be like to have a billboard, and when the day came we decided to post on the billboard that is right near our building. Our billboard features our action figures Stormy and Blaze, and I’m sure you have seen them in action on our commercials! Whether they are propelling, scuba diving the deep waters of a house flood, or landing with a parachute to a large fire loss, Stormy and Blaze are first on scene. Though they are just for the commercials, we are here to help when you are in need. Contact us at 518-677-3444 for all of northern Rensselaer counties including Troy, and southern Washington counties!
Our favorite product, Benefect
Benefect is our favorite disinfectant and antimicrobial to use in our customer’s homes. Benefect is an authentic botanical disinfectant, and the active ingredient listed on the Safety Data Sheet is Thyme. We feel good knowing what we are using one of the safest products available, and something that is also strong and effective. We use Benefect on all different types of jobs whether it is water damage, sewer damage, or even mold damage. We apply Benefect on all structure surfaces affected on a job. Sometimes it is used at the beginning of the job as a cleaner, and sometimes we spray Benefect on our last day of the job as a preventative measure and let dry, since it does not require rinsing or wiping after application.
Soot Webs or Soot Tags
Our customers frequently mistake these soot webs, also known as soot tags, for smoke that has attached itself to spider webs that were present prior to a fire. In fact, soot from synthetic/petroleum based sources that have burned, cling to each other like magnets creating chains of soot. These webs are usually found in corners like spider webs and here’s why. Smoke/soot circulates towards cold, as the air is seeking equilibrium within its environment. These areas tend to be on the perimeter of the ceiling on an outside wall since those walls are cooler. Not only are those areas cooler, but the area near the ceiling is also a low area of concentration. So if you happen to find these after a fire, they are in no way indicative of your housekeeping.