Recent Posts

Moisture Testing with Moister Meters

4/7/2020 (Permalink)

At SERVPRO of North Rensselaer/South Washington Counties there are many factors that determine to measure of affected materials in a home or business. Using penetrating meters, we can determine how went the material actually is. To get real moisture readings, our technician needs to use a penetrating tools that actually goes into an affected material. There are two primary types of penetrating meters: the hammer probe style and the pin style type.

The hammer probe style comes with pins that are various lengths, usually 3, 5 and 7 inches. The hammer probe pins are hammered into the material that is affected. The pins are insulated, and the readings are only from the ends of the pins. This allows for determining the amount of moisture and the depth of this moisture in a material.

The pin style type of meter uses shorter pins, usually about 1 inch. These pins are pushed into the material that is affected and the meter then provides a moisture content reading.

To put this in perspective, using a hammer probe on a two-by-four, our technician could determine if the entire piece of lumber was affected or if the moisture only penetrated a half inch into the affected material. And as the two-by-four dries, the hammer probe will show this drying.

If you have questions or would like to get a moisture reading at your home or business, please give us a CALL 518-677-3444

Pack Out with Success!

4/4/2020 (Permalink)

At SERVPRO of North Rensselaer / South Washington Counties, we take our customer’s personal property contents very seriously. We understand that there is nothing worse than having a flood or a fire come through a home and ruin everything in its path.

What are Contents?

A lot of people get confused when saying the word, “contents”. So, to put it in simpler terms, it is everything in a home that is not attached to the structure. Here are some examples of personal property contents:

  • Clothing/Bedding
  • Furniture
  • Electronic
  • Knickknacks

If a disaster strikes, what does SERVPRO of North Rensselaer / South Washington do to protect and restore a customer’s personal property contents?

Once a fire or a flood is stabilized, SERVPRO uses a state of art software program called Contents Track. The programs allow us to properly document items and determine what is unsalvageable and salvageable.  Contents Track allows us to be efficient with content and manage all the items is a delicate manor. The very first step is to inventory everything. By taking photos of the damaged areas are really worth a thousand words and the only way to know exactly capture the damage and further update exactly what stage the restoration process is at. For example, if our crew is working on a master bedroom and there are multiple items to go through, first thing is we set up our boxes, and then tag those boxes with QR codes. The QR Codes are like bar codes and once the item is being packed is pictured, the items are scanned and the QR code tag is placed on the box. The code then transmits to the Contents Track software and saved. Once all contents are packed out, typically we move out all the items and bring them to a cleaning location where we can begin the restoration process. One by one each box that is full of contents are unpackaged and cleaned to restore back to its original state. Once cleaned a duplicate QR code is placed on a new clean box and is scanned then marked cleaned in the system. Now, we know this all seems like a long process as well as time consuming, but SERVPRO knows how important contents are to our clients, so we take pride in helping this process run smoothly.

If you have a water or fire disaster, please give us a CALL! 518-677-3444

Mitigation Vs. Remediation

3/22/2020 (Permalink)

SERVPRO of North Rensselaer South Washington Counties often gets asked the question, “What is the difference between Mitigation and Remediation?”. So, let us help you clear up a lot of your questions when it comes to a disaster that happens either in your home or business.

What is Mitigation?

The actual definition of Mitigation is the action of reducing the severity, seriousness, or painfulness of something. For example, if there was a water loss that happened, and an area was flooded and it had damaged your structure, SERVPRO of North Rensselaer South Washington Counties would mitigate the loss. This means we remove the effects materials and use drying equipment to help prevent any further damage in the coming future. I.e. Mold Growth.

What is Remediation?

Remediation is the act of remedying something, in reversing or stopping environmental damage. For example, if you have a lot of mold in an area, SERVPRO of North Rensselaer South Washington Counties will remove the mold and help prevent it from coming back by using industrial strength microbials and equipment to remediate the problem. Mold is a natural spore that can spread throughout an area, so it is best that the problem is dealt with at a professional level.

If you have any questions about the technical terms used in the restoration business, Give us a Call today! 518-677-3444

Working with Insurance Companies after a disaster.

3/20/2020 (Permalink)

Whether there is a disaster that happens in your home or business, please know that you are not alone throughout this process. SERVPRO of North Rensselaer and South Washington Counties, is a preferred restoration company that not only works for the customer but also appeases the insurance companies. SERVPRO of North Rensselaer and South Washington Counties act as guides and advocates so that the disastrous situation is completed in the most stress-free way possible.

The SERVPRO process:

When working with insurance companies SERVPRO of North Rensselaer and South Washington Counties follows several requirements and regulations to make sure everything runs smoothly. In any disaster, we get on site, and inspect the causes of loss, board up any broken windows, or walls that are unstable. Once stabilization is complete, we the start the estimate process, this involves creating a sketched diagram of the affected home or business. We then create a scope of the job stating what needs to be done in the affected areas. We do our very best to work with customer by notifying them of any and all status updates of the restoration process as it moves along. We also strive to work with the insurance companies and following their guidelines and expectations too. Therefore, we do our best as the go between when it comes to getting approvals, being diligent when taking notes, and keeping the costs at a rate that both the customer and insurance companies are in agreeance with.

Our Customer’s Process:

  1. Contact your insurance agent or company directly to file a claim with your insurance company as soon as possible. This is the very first step to hurry the process along. If you are unsure as to if you should file a claim, CALL US 518-677-3444
  2. Submit Proof of the Loss by having a phone conversation with you assigned adjuster to your claim. In most cases your insurance company will send a field Adjuster out to your home to inspect your loss. They will then update the claim and let you know if you have confirmed coverage or not on your loss.
  3. Be organized. There is nothing worse than not knowing, we recommend keeping good communication records, invoices, receipts and permits filed in a safe place. This way if proof is needed, it is there at your fingertips.

So, if you have a disaster and not sure where to start, give SERVPRO of North Rensselaer and South Washington Counties a Call! Always her to help!!  (24) Hours  (518)-677-3444

We are Cleaning Experts!

3/17/2020 (Permalink)

SERVPRO is Here during this time of need.

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect you home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Area
  • Bathrooms
  • Schools
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against the particular strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If you home or business needs deep cleaning services, call the experts today –

SERVPRO of North Rensselaer South Washington Counties- 518-677-3444

Smoke and Soot Cleanup

3/4/2020 (Permalink)

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • How smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke-wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of North Rensselaer South Washington Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke-Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke-Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue- Produced by evaporation of material rather than from a fire.

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Out Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each on requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call Us Today 518-677-3444

North Rensselaer and South Washington Businesses: Follow These Mold Safety Tips If You Suspect Mold

2/17/2020 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your business. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your business.

What to do:

  • Stay out of affected area.
  • Turn off the HVAC system and fans
  • Contact SERVPRO of North Rensselaer South Washington Counties for mold remediation services

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of North Rensselaer South Washington Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today-518-677-3444

Restoring your Commercial Property After A Water Disaster.

2/13/2020 (Permalink)

Restoring Your Commercial Property After A Water Damage Event

Flooding and water damage events at commercial properties are often complex with numerous issues that require knowledgeable and flexible response. Whether we’re dealing with relatively small water cleanup scenario or a large-scale event, SERVPRO of North Rensselaer South Washington counties work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

SERVPRO of North Rensselaer South Washington Counties are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency arises in your business, give SERVPRO of North Rensselaer South Washington Counties a call and we’ll be there fast with the help you need.

About SERVPRO of North Rensselaer South Washington Counties

SERVPRO of North Rensselaer South Washington Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our Staff is highly trained in property damage restoration. For initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Any Size Disaster

2/8/2020 (Permalink)

Faster to Any Size Disaster

Water Damage is very menacing. Water will quickly spread throughout your home and can absorb into floors, walls, furniture and more. SERVPRO of North Rensselaer and South Washington Counties arrives quickly and starts the water mitigation process. This quick response helps to minimize the damage and the cleaning and mitigation costs.

NEED EMERGENCY SERVICE? Call Us 24/7 at 518-677-3444

Water Damage Timeline

Within Minutes

  • Water spreads throughout the property, and absorbs everything in its way. Including walls, floors, furniture and belongings.
  • Furniture finishes may bleed onto flooring, causing more damage.
  • Any personal items such as books, photographs and paper goods will swell and tear with the water’s impact.

1-24 Hours

  • Drywall will begin to breakdown and disintegrate.
  • Metal surfaces begin to rust.
  • Furniture will crack and become less durable.
  • Any dyes and inks from clothing and paper goods with spread and stain other throughout the property.
  • Odors start to appear.

48 Hours to 1 Week

  • Mold and mildew may grow and spread in the walls, furniture, and flooring.
  • Doors, windows, and studs start to warp from its original form.
  • Metals will corrode.
  • Serious biohazard contamination is possible.

Beyond 1 Week

  • Restoration time and cost increase dramatically.
  • Structural safety/mold growth, and biohazard contaminants pose serious health risks.

We Answer the Phone Ready to Help- Call Today 518-677-3444

2/3/2020 (Permalink)

We Answer the Phone Ready to Help- Call Today 518-677-3444

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through your crisis. SERVPRO of North Rensselaer/South Washington Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration. In fact, it’s the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding you water damage emergency. These questions will help determine what equipment and resources to bring, including how trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions

  • You name and contact information
  • Your insurance information (if applicable)
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • What year the house was built?
  • Is there any standing water?
  • Was the cause of loss fixed?
  • How big of an area is damaged?
  • How did you hear out us?

About SERVPRO of North Rensselaer/South Washington Counties

SERVPRO of North Rensselaer/South Washington Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, and water damage event. Our staff is highly trained in property damage restoration. For initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equip with the knowledge to restore your property.