Recent Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

6/29/2020 (Permalink)

table tents describing the Certified: SERVPRO Cleaned program on top of a wooden table Call SERVPRO of North Rensselaer and South Washington Counties today at 518-677-3444 for your Certified: SERVPRO Cleaned consultation.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.


6/29/2020 (Permalink)

SERVPRO of North Rensselaer and South Washington Counties stands by our 1-4-8 policy to our customers. When receiving any kind of loss, we make it our priority to make sure that our customers are contacted within 1 hour. During this initial telephone call, we will gather all the preliminary information and schedule the best time to get onsite. After getting an idea from the customer on the loss details, we understand the equipment needed to start the job and from there the items are loaded onto our trucks. This also gives us an opportunity to prepare our technicians with the job details prior to arriving onsite. The number 4 represents the amount of time we will need to get to your home. That is right folks, we want to get there ASAP! The faster we can arrive to your home and get the job done, it will seem like it never happened. Once we arrive, we do an inspection and walk you through the steps we would take to complete the project. We always want to insure they homeowners are comfortable with the process, and then we explain the documents they need to sign in order to have us begin the mitigation. The number 8 represents the time we have to be able to contact the homeowner’s insurance company or property manager. During this telephone conversation, we give a briefing of the damages and what we foresee the work that is needed to insure the structure back to good standing in the shortest amount of time. With this outline our customers know SERVPRO of North Rensselaer and South Washington Counties is there fast, in what can be a stressful time of need.

Storm Safety Tips

6/3/2020 (Permalink)

In many areas with the United States, residents are caught up in stressful weather-related storms. Whether the outcome is a flood, or damage done to a home, or even electrical outages. So, how to do you really prepare yourself for what is to come? What measures can you take to ensure the safety of everyone, and everything is your home? Here are some safety guidelines to follow!

  1. Stay inside a house or a large shelter. If safe shelter is unavailable find a low spot away from trees, metal fences, and poles.
  2. Make sure all the windows, canopies, and any outside materials are closed and secured.
  3. Avoid using water! During a Thunderstorm, lightening can strike a house, travel through plumbing, into metal pipes and shock anyone.  
  4. Bring your pets inside during a severe storm, avoid leaving them tied up outside or in a doghouse.
  5. Avoid using any electronic and turn the main breaker OFF! You could get an electrical shock, and your electronics could be in jeopardy.
  6. Postpone outdoor activities if thunderstorms are imminent.
  7. If boating or swimming, get out of the boat and away from the water, get to land and find some shelter.
  8. Wait at least 30 minutes after you hear the last roar of thunder before going outside.
  9. Stay up to date with weather reports and updates.

Here at SERVPRO of North Rensselaer/South Washington Counties we want our community to stay safe in a storm situation.

What is media blasting?

6/3/2020 (Permalink)

home with media blasting being done GIVE US A CALL IF YOU NEED TO MEDIA BLAST! 518-677-3444

Media blasting is a process that uses pressurized air to force pieces of abrasive material out of a nozzle to strip away stains, paints, rust, soot, and odors. Media Blasting is a non-destructive way of safely cleaning and/or removing unwanted coatings left from water damage, mold, and fire damage.  Media Blasting can be used in many different instances where a home has been affected. SERVPRO of North Rensselaer/South Washington Counties will look to media blasting as a safe and effective way to clean the damage up. Media Blasting is the general term. However, there are different kinds of Media that can be used to blast and clean an area, like dry ice, corn, and baking soda. Dry ice blasting is our preferred media and method because it can be used in different situations, like water, mold, and fire. Dry ice blasting is one of the most effective methods for removing soot stains and charring. Dry ice leaves no secondary waste to add to the task of clean up. Recently, SERVPRO of North Rensselaer/South Washington Counties had worked for a client that required Media Blasting in their home. Our client had an extremely bad fire at their home that resulted in a complete demolition of materials right down to the studs. The soot, smoke, charring, and odor was so significant that general cleaning was not an option. So, we recommended dry ice blasting soot, smoke residue and odor off the building materials after the bulk of the demolition and cleaning was performed. As a result, we completed the job with an excellent outcome. Our client was extremely surprised and happy with our results. Please refer to the picture of our before and after media blasting job. If you have a need of Media Blasting and want the job done right, Give Us a CALL! 518-677-3444

How to Choose a Commercial Restoration Contractor

5/8/2020 (Permalink)

Water damage in a commerical building If your company is experiencing water damage throughout the building, Give Us a Call, we will make it "Like it never even happened." 518-677-3444

When a disaster happens in a business, whether it be a pipe leaking, sewage back up, mold spores, or maybe just an odor lingering, these situations need to be handled professionally. However, how do you choose which restoration contractor? When searching for a trained restoration contractor is can be challenging to find the correct one. It is important to determine your needs so that you are able to contact the right restoration contractor. You many experience situations like the following: if you basement flooded you would want to contact a water mitigation contractor. If you have a backup into your commercial building of outside water or sewage, you would want to contact a water mitigation contractor. If you have mold growing in your office building, you would want to contact a mold remediation specialist. If you have experienced a puff back from your heating source, or a structural fire has happened, you would want to contact a fire restoration contractor. SERVPRO of North Rensselaer/South Washington has a workforce that is fully trained and certified to help with the handling of all your, water mitigation, fire restoration, and mold remediation needs.

Do Your Due Diligence

In today’s world, we look to the internet to find companies, research websites and examine reviews on different companies. Some also like the more traditional route and seek word of mouth references. Both are equally important in finding the right restoration company that fits your needs. SERVPRO of North Rensselaer/South Washington has a website that is easy to navigate and links of customers leaving testimonials, blogs, etc. We always recommend reading all our reviews, and all our testimonials to understand WHY SERVPRO of North Rensselaer/South Washington is the right professionals to contract. If your find it challenging to do research on the web, please do not hesitate to make a telephone call and ask for references from our office staff here at SERVPRO North Rensselaer/South Washington.

When you property is experiencing a damage, there is cost and time, plus an array of other questions that should be asked before hiring on a restoration company. Some Questions might be:

  1. Do you have an estimated cost on this job?
  2. Do you have a license to perform this kind of work?
  3. Are there any additional hidden fees associated with this job?
  4. How long will the job take?
  5. What kind of chemicals do you use and are they harmful to children, pets, etc.
  6. Who will be in charge of this job and how many on his/her crew?

Please deep in mind, again we are available for all questions you may have and please never hesitate to ask a trained professional here at SERVPRO of North Rensselaer/South Washington. We are Always Here to Help. JUST GIVE US A CALL (518)677-3444.

Affected Wood Floors

5/7/2020 (Permalink)

Dining Room Wood Floors Affected If you have wood floors and have had a water loss that has affected those wood floors, give us a call NOW! 518-677-3444

SERVPRO of North Rensselaer/South Washington Counties has responded to many water losses where wood floors have been affected.  Wood floors differ from any other flooring material because there are so many different categories of wood floors. Wood Floors could be made of, bamboo, oak, pine, cherry, etc. Therefore, the drying process and salvation is different with every type of wood. Our technicians are trained to know the different processes needed to dry wood floor effectively. The first thing our technician will do is determine the type of wood they are dealing with and inspecting if it solid or an engineered wood product.  Once the determination of which type of wood is completed, we then us a moisture meter to test the moisture levels in the floor. By taking these readings, it is the most effective way to determine the moisture levels. Meter reading also helps us understand how much water covered an area. For example, if the wood floor has increased by more 10% moisture content, the wood has swelled and is pushing the shouldering boards by ¾” or more. This will create large gaps when the floor is totally dried and back to original moisture content. If the floor has expanded and is actually buckling in areas, there might be the concern of whether or not the floor is salvable. If we have determine that the floors have a possibility on being saved, we at SERVPRO of North Rensselaer/South Washington Counties utilize a dry force system, which includes drying mats to dry the floor in place and relieve moisture within the wood floorboards. Unfortunately, not every wood floor can be saved. It is vitally important for us the restoration company to observe all the conditions involving wood floors beforehand and to understand how the wood floors were originally assembled. In some cases, wood floors have been in homes for years and removal can be trying. Therefore, when it comes to a water loss in your home affecting your wood flooring, timing is everything.

So, if you recently experienced a water loss and your wood floors are affected, please do not hesitate to contact us right away! We are trained professionals and are here to help in the restoration process of getting your hard wood floors back to their original condition.


Building Materials that everyone needs to be careful with.

5/7/2020 (Permalink)

Safety Glasses, N95 Mash and Asbestos and Lead Always be safe when handling dangerous materials. Give us a Call to Remove them for you! 518-677-3444

SERVPRO of North Rensselaer/South Washington Counties are trained in determining and properly reporting any hazardous building materials. The very first process of an initial inspection is to see what kind of building materials are affected and what potential hazards could be associated with the restoration process. Dangerous building materials include, Asbestos, Lead, Mercury, and Polychlorinated Biphenyls (PCBs).


Asbestos is a natural occurring fibrous mineral composed of thin, needle-like fibers. Asbestos is not banned in the united states and is resistant to heat, electricity and corrosion. High exposure to asbestos can lead to cancer and other health diseases including mesothelioma. Prior to 1986 asbestos was used in roofing materials, coatings, compounds, and plastics. You can also find asbestos in drywall, and floor tiles. Therefore, if SERVPRO were to receive a lead for a water loss in a home, the first thing we need to find out is what the year of the house is. The asbestos hazard emergency response act of 1986 highly regulates the mineral. For a home that was built prior to the 1980’s, regulation requires testing to be preformed and depending on the results of the test, will determine to actions that needs to happen in order to properly remove the hazardous material. In New York State, you must be certified in asbestos abatement to properly remove the hazardous materials. SERVPRO of North Rensselaer/South Washington Counties does NOT perform abatement, we seek out environmental companies that are in areas that we work. Environmental companies typically will perform the test and then handle the abatement if needed.


Lead is a heavy metal that was used in paints. Lead is not banned in the United States but was phased out in the 19th Century. Health risks associated with Lead is poisoning to the brain, kidneys and over exposure could lead to death. In 1970, lead paints were banned in the United States. At SERVPRO of North Rensselaer/South Washington Counties is trained and certified in lead testing, and abatement. Lead testing can be done in a lab by a licensed environmental company that uses x-ray equipment to detect lead in homes. This test can be very expensive and sometimes not worth the money because over the counter lead kits are usually performed and is said to have great outcomes. Depending on the results and affected materials, remediation of lead can be performed by SERVPRO of North Rensselaer/South Washington Counties.

If you or anyone you know may be hazardous materials lurking in your home or business and would like to get a quote of removing such materials- Give Us A Call Today! 518-677-3444

Here in your Community, Here to Help.

5/7/2020 (Permalink)

5 Crew members Cleaning eye glass store In you are in need of some disinfecting, GIVE US A CALL! 518-677-3444

Here in your Community. Here to Help.

SERVPRO of North Rensselaer/ South Washington Counties strives to be a part of our local Community and is always Here to Help. Despite the disappointing COVID-19 pandemic and its considerable influence on the economy, SERVPRO of North Rensselaer/South Washington Counties is able to continue helping out the community by showing our appreciation for all the first responders in our local area. Many of the small towns in Upstate New York have been hit hard and the 1st Responders are on the front line, and we understand the concerns of not having enough cleaning products to keep up with the influx of people contracting the COVID-19 Virus.  On April 15th, 2020, SERVPRO of North Rensselaer/South Washington Counties, reached out to the Village of Cambridge and offered free cleaning, sanitizing, and disinfection of all the 1st response vehicles. In the coming days, SERVPRO of North Rensselaer/South Washington Counties will continue to give free cleaning for all surrounding area 1st Response vehicles. We strive to make sure that all 1st. Responders are fully taken care of as best as we can.

The Facts of Fire Restoration

5/5/2020 (Permalink)

Women looking at fire Give Us a Call when you have a fire damage your home. 518-677-3444

After a fire, a homeowner wants nothing more than to be able to restore their home back to its original condition. SERVPRO of North Rensselaer/ South Washington Counties will rush to accommodate and get the job done for you. We do our very best in getting the restoration job done in a reasonable time. There are many contributing factors we must take into consideration when starting the restoration process. For example, before any fire restoration begins, a plan of action is the first step. This step is to examine the structure and make sure that the structure is safe and if the home is restorable. In some cases, the fire could be so bad that restoring it would not be an option. That is what we call, “A Total Loss”. We also consider odors and other underlining factors that could come during the remediation or reconstruction process. Next is to determine how many contents there are affected and what damaged items will need to be cleaned.

Challenging Odors

After a fire has happened in a home, one of the main nuisances that remains is the odor. SERVPRO of North Rensselaer/ South Washington Counties utilizes professional resources and equipment to eliminate the heavy smoke odor. Air purifiers are great resources that we use to start eliminating these kinds of odors. One of the pieces of equipment we use often is an Ozone Machine.  An Ozone Machine helps to remove and reduce the Volatile Organic Compounds (VOC) in the home. SERVPRO will do this Ozone treatment process towards the end of the cleaning process. Ozone is a powerful oxidation that requires our trained technicians to wear Proper Protective Equipment (PPE) and not allow any other personal around the affected area until this process has been completed.

Cleaning Solutions

After SERVPRO of North Rensselaer/South Washington Counties determines salvageable items to be cleaned and non-salvageable items to be tossed, they then choose the proper cleaning solutions for the items needing cleaning. The product and cleaning process is then determined by examining the salvageable items and organizing them by porous, semi-porous or non-porous. Porous items are items such as, drapes, carpets, and fabrics. An example of a semi-porous item is like walls in the home. Non-porous items consist of glass, plastics, metals, and varnished wood. One of our most common cleaners we use on almost every job is Wall and All Surface Cleaner. Wall and All is a detergent cleaner that is formulated for the use of general cleaning to smoke damage restoration on a painted and washable surface.

As with all products and technologies, it is essential to understand the purpose and use of remediation products, as well as their applicability in different situations. If you have had, a fire or a puff back from a furnace and have soot, smoke, or heavy fire damage in your home, Give Us A Call Today. We are Here to Help! 518-677-3444

When Storms or Floods hit Washington and Rensselaer Counties, SERVPRO is ready!

4/30/2020 (Permalink)

Storm Damage on a Roof CALL SERVPRO of North Rensselaer/South Washington Counties when storm damage hits your home. 518-677-3444

SERVPRO of North Rensselaer/South Washington County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Washington and Rensselaer Counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 518-677-3444